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Quality Management System ISO 9001:2000

ISO (the International Organization for Standardization) represents the Quality Management System ISO 9001: 2000. The ISO 9000 series are known as generic management system standards. Generic means that the same standards can be applied to any organization, large or small, whatever its product is, including such activities as services in any sector of economy, business enterprises, public administrations, and government departments.

A Management System, which conforms to the standard, is built on a firm foundation of state-of-the-art practices. The ISO 9000 families of Management Systems' standards now make these successful practices available for all organizations when it comes to meeting their objectives concerning the quality.

In the ISO 9000 families' context, the standardized definition of quality refers to all those features of a product or service, which are required by the customer. Quality management means what the organization does to ensure that its products or services satisfy the customer's quality requirements and comply with any regulations, applicable to those products or services. An organization needs to demonstrate its ability to consistently provide product that aims to enhance customer satisfaction through the effective application of the system, including a process for continual improvement of the system.

To be really efficient and effective, the organization can manage its way of doing things by systemizing it. In order to grow the organization and involve more people in the process, there shall be written polices, procedures, instructions, and records that help ensure that everyone is not just "doing his or her own thing" but exactly knows who is responsible for doing what, when, how, why, and where. The organization shall go about its business in an orderly and structured way, ensure that nothing important is left out, so time, money and other resources are utilized efficiently, and the organization's products and services meet the objective, such as complying to regulations and satisfying the customer's quality requirements.

The ISO 9000 families require organizations that implement them to improve their performance continually in quality management.

Structure of QMS ISO 9001:2000

4 Quality Management System

4.1 General requirements

4.2 Documentation requirements

5 Management responsibility

5.1 Management commitment

5.2 Customer focus

5.3 Quality policy

5.4 Planning

5.5 Responsibility, authority, and communication

5.6 Management review

6.9 Resource management

6.1 Provision of resources

6.2 Human resources

6.3 Infrastructure

6.4 Work environment

7 Product realization

7.1 Planning of product realization

7.2 Customer-related processes

7.3 Design and development

7.4 Purchasing

7.5 Production and service provision

7.6 Control of monitoring and measuring devices

8 Measurement, analysis and improvement

8.1 General

8.2 Monitoring and measurement

8.3 Control of nonconforming product

8.4 Analysis of data

8.5 Improvement